Refund and Returns Policy


Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

    • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

    • Any item that is returned more than 14 days after delivery

Need help with shipping back your instrument?


  • Netherlands / Belgium / Germany € 20,- (DPD)
  • Other EU € 35 – € 50 (DPD)
  • UK € 65 (DPD / FedEx)
  • Norway / Swiss € 100 (DPD / FedEx)
  • Outside EU From € 150-250 (FedEx / UPS)

The right of withdrawal shall not apply to:

  • Products in general that for reasons of protection and marketability are sealed, whose seal is removed after delivery by the consumer.
  • Products that are manufactured especially for you (custom orders)
  • Return is excluded for products that are subject to wear as strings, picks, cables, cut on order product such as cables, as well as similar products that are not listed here.

Questions about the Return policy should be sent to us at


What should I do if my order is incomplete, damaged or delivered incorrectly?
Annoying to hear that something didn’t go well with your order. We would like to ask you to contact directly with our team. You can do this by email to Do not forget to order number and in case of a damaged or wrong product we would like to receive clear pictures. We will try to contact you within 24 hours after your message to find a suitable solution. solution together.

How can I return a product?
Is the product not entirely to your liking? No problem. You can return an order within 14 days after receipt return at your own expense. We strive to process returns within 24 hours of arrival. As soon as the return is approved, the purchase amount will be refunded within two business days to the account with which you paid.

Can I return my online order in your store?
Yes, within 14 days you can easily exchange or return an order in our store in Medemblik.
You only need to bring the product in its original state. Our team is ready to help you.
Upon receipt of your return we ensure that the purchase amount, excluding (shipping) costs, within two working days to the account you paid with.